Online/Telephone - Listening Service

 Our Listening Service offers a warm, supportive space for anyone who simply needs someone to talk to. Our listeners - both men and women - bring genuine lived experience, offering calm, non-judgmental support rooted in empathy and understanding. This isn’t counselling, but every member of our team holds at least a Level 3 qualification in counselling skills, along with training in safeguarding, supportive practice, and wellbeing-focused skills, so you can expect safe, skilled, and caring support.

 All listeners are also enhanced DBS-checked, because creating a secure and trustworthy space matters to us.

 What our Listening Service is:

 A safe, compassionate place to talk openly about whatever’s on your mind.                                                                                             Support from people who truly understand life’s challenges.
Skilled, steady listening without pressure or judgment.
A gentle first step for anyone who isn’t ready for counselling or formal therapy.

 What our Listening Service is not:

 Counselling or therapy — we don’t diagnose, treat, or offer clinical interventions.
A crisis service — while some listeners are ASIST-trained, we can’t replace emergency help.
Advice-giving — we won’t tell you what to do; we’re here to help you explore your own thoughts.
A replacement for specialist mental health care — but we can signpost you to the right support when needed.